In this page you can find some of the most frequently asked questions about our services,
please open a service request if you don't find the answer you are looking for.

Sentopia Mail Services - Why can't I change the "From email" field when editing a campaign?

The "From email" address is configured according to the SMTP relay that was assigned to your account, this is to make sure your newsletter has a valid SPF record, DKIM signing and proper reverse DNS values. This way no changes are needed in your domain's DNS settings. Subscribers will see the "From name" and will be able to reply to the specified "Reply to email" address.